Contact

How to reach NativePen support.
Jan 1, 2026

Support

Email support@nativepen.app and we will reply within 2 business days.

To help us answer quickly, please include:

  • the email address of your NativePen account;
  • for billing questions, the order id shown in Settings → Billing;
  • for app problems, your macOS version and what you were doing when the problem happened.

Billing and refunds

See the Refund Policy first. If your case is covered, email the address above with your order id.

Privacy requests

To access, export or delete your data, email the address above from the email on your account. See the Privacy Policy for details.

To report content or behaviour that violates the Acceptable Use Policy, or to send a copyright notice, email support@nativepen.app with a description, any links or screenshots, and your contact details.

Operator

NativePen https://nativepen.app

Contact