Refund Policy

Effective date: October 15, 2026

This policy covers purchases of NativePen credit packs. Packs are one-time purchases, not subscriptions, so you are never charged again unless you buy another pack.

Full refunds within 14 days

You can get a full refund of a pack within 14 days of purchase if fewer than 10% of its credits have been used. For example, a pack of 1,000 credits qualifies if fewer than 100 of its credits were used.

Other cases

If a request falls outside the rule above, we review it case by case. Tell us what happened and we will do our best to find a fair solution.

Free credits

The 50 free credits given on sign-up, and any other free or promotional credits, are never refundable and have no cash value.

Expired credits

Credits from a pack are valid for 30 days from purchase. Unused credits that have expired are not refundable.

Failed requests

If a request fails on our side, the credit for it is returned to your balance automatically. You do not need to contact us.

Duplicate charges or errors

If you were charged more than once, or charged for a pack you did not choose, email us and we will refund the extra charge.

How to request a refund

Email support@nativepen.app from the address on your account and include the order id from Settings → Billing. Approved refunds are processed to the original payment method within 5 to 10 business days. When a pack is refunded, its remaining credits are removed from your balance.

This policy does not affect any rights you have under consumer protection law.